Quality – service
Customer satisfaction is in our genes
We attach great importance to satisfying our customers both in identifying the right products for their purpose and in manufacturing them in accordance with our specifications and quality standards.
Our quality process begins with the identification of the right product and the submission of a quotation and continues throughout the entire order fulfilment process until our goods are delivered. A rigorous selection of raw materials and a continuous control system allow us to guarantee a constant level of quality which our customers appreciate.
In addition, our manufacturing tolerances are tighter than those usually applied in the market because we want to offer a product with consistent performance and the best quality/price ratio.
We are fully committed to respecting notified deadlines and will always inform you as soon as possible should an unforeseen event prevent us from doing so. We are also aware that a stock shortage can jeopardise production or a shipment and that is why we will always work with you try to find the best solution.
We take pride in honouring, every day and in all its aspects, the commercial contract that binds us with our customers.